(excerpt from "The Death of 20th Century Selling" by Dan Seidman, page 103)
Dan explains his wrong turn during an excursion in the headhunting arena:
She had two things going for her. Jane was a great salesperson and her
husband pitched for the Boston Red Sox (so do you think she was good
looking, too?). If you can't start a good conversation trying to place
this woman into a sales job, you don't deserve to be in selling.
The problem in the search business is that most companies won't pay
fees for salespeople. They can run an ad in the paper and get hundreds
of responses. Why spend $12,000 on my services? So it was with great
relief that a gentlemen who published a magazine, agreed to pay my fee
if he hired Jane. I set up the interview.
Jane was supposed to
call me immediately after the meeting. But an excited magazine owner
called me first. And then the words a recruiter lives to hear: He loved
her. She was perfect for the job. He'd pay her asking salary. I told
him that I'd call him as soon as I got her feedback on the interview.
"I CAN'T BELIEVE YOU SENT ME THERE!" She screamed into the phone.
It was a porn magazine.
I had no idea. The title of the publication didn't give a hint. Jane
was very cool about it. We had some good laughs later, but it was
nothing compared to the laughs in the Red Sox clubhouse when the story
worked its way there.
I learned that I needed to ask more questions to determine exactly what it was that my prospects need help with.
POSTMORTEM: Here's the problem and it is about questions: Every
salesperson knows that in his finite universe there are certain things
that stay the same. Dan's problem is that he didn't ask what was the
customer target or demographic description of the magazine's market. He
would have found out two things - 1) Jane might have said no way, and
2) he could have targeted a salesperson who calls on that target market
already, providing a perfect solution to his prospect's need. List all
the questions that you should ask a prospect and get them answered
before offering your solution.
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